The Greenwich Peninsula Golf Driving Range website http://www.greenwichpeninsulagolferange.com is operated and published by Greenwich Peninsula Golf Driving Range, 265 Tunnel Avenue, Green Peninsula, London SE10 0QE. Your use of this Website or any of its sections or pages is governed by these terms and conditions and by our Privacy Policy (collectively, these “terms and conditions”). By accessing or using this Website you will be taken to have read and accepted these terms and conditions and to have consented to the processing of your personal data in accordance with our Privacy Policy. Greenwich Peninsula Golf Driving Range reserves the right, without notice, to change or modify any of these terms and conditions in any manner and at any time and changes to these terms and conditions will take effect when posted on this Website. You are responsible for reading these terms and conditions each time that you access or use this Website.

Online Bookings

We are able to hold your bay for a maximum of 15 minutes after your booking time, however we cannot guarantee that we will be able to extend your time slot if you arrive late. If you have not arrived within 15 minutes of your reservation start time, your bay will be given to the next waiting guests without recourse to a refund or an alternative time slot.  If you are running late please feel free to call us, and we’ll do everything we can to help.

Cancellation Policy

In the event that an online booking is cancelled, a full credit to your online account may be provided as long as more than 24 hours’ notice has been given. Any booking cancelled within 24 hours of the booking time will not be entitled to neither a credit, nor reallocation of time slot. All decisions are at the discretion of management, and final.

Use of this website
This Website and the information and materials on this Website are provided for general informational and educational purposes only. You are permitted to save, display or print out information contained on this Website only for your personal, non-commercial use. Except as otherwise permitted by these terms and conditions, you are not permitted to modify, copy, distribute, transmit, display, reproduce, publish, license, frame, link, create derivative works from, transfer or otherwise use in any manner, in whole or in part, this Website or the information and materials on this Website without the prior written authorisation of Greenwich Peninsula Golf Driving Range and with suitable accreditation to Greenwich Peninsula Golf Driving Range. To request such authorization, please contact us at [email protected].

Proprietary rights
This Website and all information and materials on this Website are protected by international copyright and trade mark laws and other intellectual property laws, and any unauthorized use of any information and materials on this Website may violate such laws. All intellectual property rights in this Website, and in and to all information and materials on this Website, (including, without limitation, copyrights, trade marks and rights in and to designs) are owned by Greenwich Peninsula Golf Driving Range or are used by Greenwich Peninsula Golf Driving Range with the permission of the third party owner or provider of such information or materials. These terms and conditions are not intended to, and do not, transfer or grant any rights in or to this Website or the information and materials on this Website other than those which are specifically described in these terms and conditions, and all rights not expressly granted in these terms and conditions are reserved by the Greenwich Peninsula Golf Driving Range or by the third party owners or providers from whom Greenwich Peninsula Golf Driving Range has obtained information and materials on this Website. All intellectual property rights in ” Greenwich Peninsula Golf Driving Range” and the other trade marks, trade names, logos and graphics (including symbols and artwork) of Greenwich Peninsula Golf Driving Range and all its associated companies and the trade dress of this Website belong to Greenwich Peninsula Golf Driving Range and such trade marks, trade names, logos and graphics and trade dress may not be used without Greenwich Peninsula Golf Driving Range’s permission. In no event may Greenwich Peninsula Golf Driving Range’s trade marks, service marks or other intellectual property of Greenwich Peninsula Golf Driving Range on this Website be reproduced separately from the textual content associated with them. In addition, you are not permitted to alter, obscure or remove any copyright, trademark or other notice on this Website or in the information and materials on this Website. The name of other actual companies and third party products or services identified on this Website may be the trade names, trademarks or service marks of their respective owners.

Changes to this website
Greenwich Peninsula Golf Driving Range reserves the right, without notice, (i) to change, add, modify or remove any information and materials on this Website in any manner and at any time, and (ii) to suspend, limit, restrict and/or deny access to any aspect or part of this Website at any time for any reason, including, without limitation, for any scheduled or unscheduled maintenance, upgrades, improvements or corrections. Neither Greenwich Peninsula Golf Driving Range nor any of its third party providers shall have any duty or responsibility (i) to maintain, update, correct or remove any information and materials on this Website for any reason or (ii) to advise or identify any information and materials on this Website which may be outdated, incomplete, inaccurate or erroneous.

Disclaimer of warranties and limitation of liability
Greenwich Peninsula Golf Driving Range makes no express or implied condition, representation or warranty or other term concerning this Website or any information or material on this Website, including, without limitation, any condition, representation or warranty or other term as to non-infringement, satisfactory quality, fitness for a particular purpose or use, or as to the accuracy or completeness of any information or materials on or accessible through this Website. Greenwich Peninsula Golf Driving Range hereby expressly excludes all express or implied conditions, representations, warranties and other terms of any kind relating to the availability or operation of this Website and any information or materials on or accessible through this Website to the extent permitted by law. Greenwich Peninsula Golf Driving Range nor any of its subsidiaries or affiliates nor any director, officer or employee of the foregoing shall be liable or have any responsibility for any loss, liability or damage, cost or expense that you may incur in connection with (i) your use of this Website and any information or materials on or accessible through this Website, (ii) any erroneous connection or communication between you and Greenwich Peninsula Golf Driving Range made through this Website, (iii) the transmission of any computer viruses or other harmful components that may cause damage to another’s computer system or network although every reasonable effort has been made to ensure that the website is free from viruses, (iv) any aspect of the performance of this Website, including, without limitation, any failure, delay, interruption or disruption of this Website or your access to this Website, (v) the delivery of any information and materials or services available on or through this Website or the execution of any transactions made on or through this Website, (vi) any other cause relating to your access, or use of this Website and any of the information or materials on this Website, and (vii) any unauthorized access, theft, operator errors, strikes or other labour problems or any force majeure, regardless of whether any of the foregoing circumstances in this paragraph giving rise to such loss, liability or damage may have been within the control of Greenwich Peninsula Golf Driving Range or any third party servicing this Website. Without limiting any of the foregoing, in no event will Greenwich Peninsula Golf Driving Range or any of its subsidiaries or affiliates or any director, officer or employee of the foregoing be liable, whether in tort (including, without limitation, negligence), contract or otherwise, for any loss of profits, income, goodwill, or contracts, loss or corruption of data, business interruption, consequential, special, punitive, incidental, indirect or similar losses or damages arising from, related to or connected with your access or inability to access this Website, your use of this Website and/or your reliance on the information and materials on this Website, even if notified or advised of the possibility of such losses or damages. Nothing in these terms and conditions shall exclude or limit Greenwich Peninsula Golf Driving Range’s liability for fraud, death or personal injury caused by its own negligence or for any other liability which may not be excluded or limited under any applicable law.

Security
Whilst every reasonable effort has been made to ensure that the content of this Website is secure, Greenwich Peninsula Golf Driving Range makes no condition, representation or warranty or other term, express or implied, concerning the security of this Website, including, without limitation, with respect to the ability of unauthorized persons to access, intercept or use information or materials transmitted by you to this Website or from this Website to you. Neither Greenwich Peninsula Golf Driving Range nor any of its subsidiaries or affiliates nor any director, officer or employee of the foregoing shall be liable or have any responsibility for any loss, liability or damage, cost or expense that you may incur from any third party access, interception or use of any information, materials or services on or accessible through this Website or any tampering with your computer system done by unauthorized parties.

Third party links
This Website may contain links to websites owned, sponsored or maintained by third parties, including, without limitation, links to partners of Greenwich Peninsula Golf Driving Range. These links are provided only as a convenience to you. The inclusion of any link on this Website to a third party website is not and does not imply any affiliation, sponsorship, endorsement, approval, investigation, verification or authorisation by Greenwich Peninsula Golf Driving Range of such third party website or the information or materials on such third party website. Greenwich Peninsula Golf Driving Range makes no representations, warranties or guarantees with respect to, and is not responsible for, any third party website or the information and materials on such third party website or your use of or inability to use such third party website. You should also be aware that the terms and conditions of use for any third party website and such website’s privacy policies may be different from those applicable to your use of this Website.

General
Greenwich Peninsula Golf Driving Range is not responsible for the content or the privacy policies of websites to which it may provide links or the websites of its advertisers. Greenwich Peninsula Golf Driving Range Limited uses all reasonable precautions to keep the personal information disclosed to us secure and to disclose such information only to responsible third parties after permission from the visitor.

Governing law
This Website is governed by and shall be construed in accordance with English law and any dispute as to its terms shall be submitted to the exclusive jurisdiction of the English courts. Should any part of these terms and conditions be found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms and conditions, be deemed omitted from these terms and conditions and shall in no way affect the legality, validity or enforceability of the remaining terms and conditions.

Contact us
If you have any questions about these terms and conditions (including the privacy statement) you can contact us at info@greenwichpeninsulagolfrange or by writing to us at Greenwich Peninsula Golf Driving Range, 256 Tunnel Avenue, Greenwich Peninsula, London, SE10 0QE. Please note that calls to Greenwich Peninsula Golf Driving Range may be recorded.

Complaints Handling Policy

We value your custom and expect you to receive a service which is of the highest standards both in terms of your user experience and the quality of any coaching you receive.

While we strive at all times to achieve this aim, you may feel that we have fallen short and wish to complain.

This policy tells you how to make a complaint about the service you received or your experience while using our Greenwich Peninsula Driving Range.

Values and principles

We welcome feedback about the service you have receive and take all complaints seriously.  

Thus, we believe that complaints should be dealt with as fairly and openly as the circumstances or the law allows.

When dealing with complaints we will have regard to the following:

• Safety and welfare

The safety and welfare of our customers and staff of takes priority at all times.

Issues affecting children will be treated very seriously.

• Confidentiality

We will deal with complaints as confidentially as possible, however, ordinarily those affected by a complaint should have a chance to contribute and respond to any investigation.

Depending on its nature, we may be compelled to discuss a complaint with other organisations and agencies.  For example, if we are concerned about a risk to a child, person or to the public, we might be required to notify our concerns to the appropriate authorities.

• Equality

We are a strictly non-discriminatory company and strive to create a welcoming environment for all.

Your complaint will be dealt with fairly and regardless of your age, gender, disability, race, religion, nationality, social status, sexual orientation or political persuasion.

How to make a complaint?

If you have experienced something that you are not happy with or you have a formal complaint, it is often best to start by having a conversation with someone at the place to play. There are some suggestions below about who to speak to. Other useful contact details have been included at the bottom of this policy but you may initially contact:

• Management: you can ask to speak to any of our Duty Managers/Centre Managers.
• Coaches and staff: any of the coaches or staff can also tell you how to make a complaint or refer you to someone who will know.

If your informal approach and discussions require a more detailed investigation, you may be asked to put your complaint in writing.

If you do not feel an informal approach is appropriate, or the informal approach has not resolved your issue, you can also make a written complaint.

We accept anonymous complaints and complaints from people that do not feel comfortable naming individuals.   However, it is often very difficult to fully investigate these complaints and insufficient information may prevent us being able to arrive at an outcome that is either to your satisfaction or at all.  It is easier for us to handle your complaint if you provide as much detail as possible.

Who should you contact to make a written complaint?

The address for written complaints has been included at the bottom of this policy.

What will we do to investigate?

Complaints will usually be handled by senior staff and officials.

While all complaints are treated seriously, some may be able to be resolved quickly.

As indicated above, it may be that a member of staff can resolve your complaint promptly and without formality, for example, where your complaint concerns a booking or payment error.

Where a formal written complaint has been made, we will acknowledge your complaint within five working days unless the matter demands greater urgency.  

Ordinarily we will investigate your complaint fairly by discussing the matter with the relevant people involved and gathering relevant information from other sources.  

However, we will not share information if we believe that this will endanger a person’s safety or welfare or where it would be unlawful. 

The information obtained will be reviewed by an appropriate member or members of staff who will make a decision as to whether the complaint is upheld or rejected or otherwise may make recommendations as to next steps.  The more serious the complaint in nature the more senior the member or members of staff will be.

The time we take to reach a decision will also depend on the nature of and complexity of the complaint, but we will strive to deal with your complaint as promptly as practicable.

How will you know the status of your complaint?

You will be given the details of a person who will be your point of contact at the place to play. That person will make sure that you understand the process and will help to answer any questions or concerns that you have. 

Unless the matter can be resolved quickly, you will be given an update on the progress of your complaint every two weeks. If there are delays in handling your complaint for any reason, we will keep you informed.

What are the possible outcomes of my complaint?

Depending on the nature of the complaint, if it is upheld wholly or in part, the outcomes might include:

• A change in arrangements for particular activities
• An explanation or apology
• An agreement to communicate or act differently in future
• A refund or credit for the service provided
• Changes in formal contracts or arrangements put in place by the place to play
• A decision to refer the case to another organisation or agency such as the PGA, Police, or Social Services
• Closure of your complaint without action.

If your complaint is not upheld, you will be informed of the reasons in writing.

If at any time before an outcome is communicated to you, your complaint is either;

1. a) referred to another organisation or agency such as the Police, PGA or Social Services or you decide to refer your matter and complaint to these organisations ; or
2. b) by way of a separate complaint or report, it becomes the subject of an investigation by those other organisations or agencies,

for legal or other reasons, we will not commence or continue our investigation and not progress your complaint internally any further.

What if I do not want to make a complaint yet, but I need to tell someone about it? Is there anyone else I can talk to?

If you are anxious about making a complaint or just have a concern about something you have experienced or seen, sometimes it can be useful to speak directly to someone outside the place to play if; 

• You need urgent advice about someone’s safety or welfare
• You don’t want to discuss the issue with someone at the place to play
• Your complaint is very serious
• Your complaint involves other organisations
• You need specialist advice

The PGA is able to advise on a range of different complaints, and in some cases will handle the complaint directly. 

If you are worried about a child’s welfare, you might consider contacting the following people:

• The Child Protection Officer at the Council
• Childline, or the NSPCC advice line, local authority Social Services, Police

Questions or queries about this policy

If you have a general query about this complaints policy, you should speak to the following person:

Phil Richins

Address:

Greenwich Peninsula Golf Range
265 Tunnel Avenue
Greenwich Peninsula
London, SE10 0QE